Patient Rights & Responsibilities
Calvary Health Care Bethlehem is committed
to preserving the patient's rights independence,
expression, decision, choice and personal dignity. Important aspects of
this commitment are details in our Patient Rights and Responsibilities
Policy:
You have our commitment that:
-
You will never experience discrimination while receiving care.
-
You will be treated with respect, consideration and dignity at all times.
-
We will be open in providing all information relating to your illness.
-
Medical information will be relayed in a language you understand.
-
You will be involved in all decision making relating to your care.
-
We will obtain consent before any treatment begins.
-
You may withdraw consent for treatment at anytime.
-
All medical information is confidential.
-
You may appoint a carer to be present while you receive treatment.
-
You may decline the presence of health care students.
-
You will be involved in planning your discharge.
-
Information relating to you ongoing care will be provided.
-
You have the right to discharge yourself from our care, although we cannot be responsible for your condition if you leave against medical advice.
-
You have the right to voice concerns over your care without fear of retribution.
We expect you to:
-
Provide us with all information relating to your health.
-
Respect our property and those of other patients.
-
Be considerate of other patients and staff rights.
-
Raise concerns if you are unhappy with our services.
Making a complaint
As our patient you are the focus of our efforts. If you have a concern or problem about any aspect of your care, please tell the staff directly involved or contact the patient liaison representative.
The Health Services Commissioner
Health Services Commissioner investigates and resolves complaints by health care consumers against health care providers. You may choose to involve the Health Services Commissioner if Bethlehem Health Care does not resolve any problem to your satisfaction. You can contact the Commissioner at:
Health Services Commissioner
30th floor, 570 Bourke Street
Melbourne 3000
Telephone: 03) 8601 5200
